At dynamicnailsupplyt.shop, we want you to be satisfied with your purchase. This Return and Refund Policy explains how returns, exchanges, refunds, damaged items, incorrect items, and cancellations are handled.

This policy applies to purchases made through dynamicnailsupplyt.shop and operates in addition to any rights you may have under the Australian Consumer Law.

1. 30-Day Return Policy

We accept eligible returns within 30 days of the date you receive your order.

To be eligible for a change-of-mind return, the item must:

• Be unused, unopened, and in its original condition;

• Be returned in its original packaging;

• Include all accessories, components, instructions, promotional items, and other materials originally supplied with the product;

• Have all original seals, labels, and protective packaging intact where applicable; and

• Be accompanied by valid proof of purchase or your order information.

Products that show signs of use, damage caused after delivery, missing components, or opened hygiene-sensitive packaging may not qualify for a change-of-mind return.

To request a return, contact us at info@dynamicnailsupplyt.shop before sending any product back.

Please include your order number, the item you wish to return, and the reason for your return.

If your return request is accepted, we will provide you with return instructions and the appropriate return destination.

Please do not send products back without first contacting us. Unauthorised returns may be delayed or may not be accepted.

2. Australian Consumer Law

Nothing in this Return and Refund Policy is intended to exclude, restrict, or modify any consumer guarantee, right, or remedy that cannot legally be excluded under the Australian Consumer Law.

Products sold to consumers in Australia come with consumer guarantees that cannot be excluded under Australian law.

If a product has a major problem, you may be entitled to reject the product and choose a refund or replacement in accordance with the Australian Consumer Law.

A major problem may include circumstances where the product:

• Is unsafe;

• Is significantly different from its description, sample, or demonstration model;

• Cannot be used for its normal purpose and cannot easily be fixed;

• Cannot be used for a purpose that you informed us about before purchase and cannot easily be fixed; or

• Has a problem that would have stopped a reasonable customer from purchasing the product if they had known about it beforehand.

If a product has a minor problem, we may be entitled to provide an appropriate remedy, such as repair or replacement, within a reasonable period.

Your rights under the Australian Consumer Law may continue beyond the voluntary 30-day return period stated in this policy.

3. Change-of-Mind Returns

In addition to your statutory rights, dynamicnailsupplyt.shop voluntarily accepts eligible change-of-mind returns within 30 days after delivery.

For a change-of-mind return, the product must satisfy all eligibility requirements described in this policy.

Examples of change-of-mind situations include:

• You no longer want the product;

• You ordered the wrong product;

• You purchased the wrong colour, size, style, or variation;

• You found a similar product elsewhere; or

• You simply decided not to keep the product.

For eligible change-of-mind returns, the customer is responsible for the cost of returning the product to us.

Original delivery charges, if any, are generally not refundable for change-of-mind returns unless required by applicable law.

We strongly recommend using a tracked shipping service when returning products. dynamicnailsupplyt.shop is not responsible for return parcels that are lost or damaged while being returned by a customer using their own shipping service.

4. Damaged, Defective, Faulty, or Incorrect Products

Please inspect your order as soon as possible after delivery.

If you receive an item that is:

• Damaged;

• Defective or faulty;

• Incorrect;

• Missing significant components; or

• Materially different from the product you ordered,

please contact us at info@dynamicnailsupplyt.shop as soon as reasonably possible.

Please provide your order number, a description of the issue, and clear photographs or other reasonable evidence where appropriate so that we can assess the problem efficiently.

Where the product does not comply with applicable consumer guarantees, we will provide an appropriate remedy in accordance with the Australian Consumer Law.

Where we are responsible for supplying a faulty, damaged, or incorrect product, we will also cover reasonable return shipping costs where required by law.

5. Non-Returnable Items for Change of Mind

For health, hygiene, safety, and product-integrity reasons, certain items cannot be returned for change of mind once opened, used, unsealed, or otherwise altered from their original condition.

These may include:

• Opened or used cosmetic products;

• Nail care products that have been opened or used;

• Liquids, gels, adhesives, treatments, polishes, or similar products where the original seal has been broken;

• Personal-care or hygiene-sensitive products after opening;

• Products that have been used, tested, altered, customised, or damaged after delivery;

• Gift cards or other non-returnable digital-value products; and

• Products specifically identified as non-returnable for hygiene or safety reasons before purchase.

These exclusions apply only to change-of-mind returns.

They do not limit your rights where a product is faulty, defective, unsafe, incorrectly described, or otherwise fails to comply with the Australian Consumer Law.

6. Sale and Promotional Items

Sale, discounted, clearance, and promotional items may be returned under our change-of-mind policy if they otherwise satisfy the return requirements stated in this policy, unless the product was clearly identified before purchase as a final-sale item.

Final-sale restrictions do not affect your rights under the Australian Consumer Law.

If a discounted, sale, clearance, or promotional product is faulty or otherwise fails to meet applicable consumer guarantees, you may still be entitled to a remedy under Australian law.

7. Exchanges

If you would like to exchange an eligible product, contact us at info@dynamicnailsupplyt.shop.

Exchanges are subject to product availability.

If the requested replacement product is unavailable, we may offer another suitable option or process a refund where applicable.

For change-of-mind exchanges, customers are responsible for return shipping costs unless otherwise agreed.

For faulty or incorrect products, return shipping and replacement arrangements will be handled in accordance with applicable consumer law.

8. Return Inspection

All returned products may be inspected after they are received.

For voluntary change-of-mind returns, we reserve the right to refuse or reduce a refund where a product:

• Has been used;

• Has been opened where hygiene or safety restrictions apply;

• Is damaged because of misuse or improper handling;

• Is missing original packaging or important components;

• Has been altered after delivery; or

• Otherwise does not satisfy the eligibility requirements of this policy.

This section does not limit any rights or remedies available under the Australian Consumer Law.

9. Refunds

Once we receive and inspect an eligible return, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used for the purchase.

Once we process the refund, it may take additional time for your bank, credit card provider, PayPal, Shopify Payments provider, or other payment service provider to make the funds available in your account.

Processing times are controlled by the relevant payment provider and financial institution.

We are not responsible for delays caused solely by a customer's bank or payment provider after the refund has been successfully processed by us.

10. Partial Refunds

In appropriate circumstances, a partial refund may be offered for a voluntary change-of-mind return if the returned product has suffered a reduction in value because of handling beyond what was reasonably necessary to inspect the product.

This may include missing packaging, accessories, manuals, or components.

Any partial-refund determination will not restrict rights that cannot legally be excluded under the Australian Consumer Law.

11. Refunds for Faulty Products

Where a product fails to comply with applicable consumer guarantees, the remedy available will depend on the nature and seriousness of the problem.

For a major failure, customers may have the right to reject the goods and choose between a refund and replacement, subject to the Australian Consumer Law.

For a minor failure, we may provide an appropriate remedy within a reasonable period.

We will not require customers to accept store credit instead of a refund where Australian law gives the customer the right to receive a refund.

12. Return Shipping Costs

For approved change-of-mind returns, customers are responsible for return shipping costs.

If the product is confirmed to be faulty, damaged, incorrectly supplied, or otherwise covered by Australian Consumer Law protections, we will provide or reimburse reasonable return shipping costs where required by law.

Customers should contact us before arranging the return of a faulty product so that we can provide appropriate instructions.

13. Lost Return Parcels

For change-of-mind returns arranged by the customer, we recommend using a tracked and insured shipping service.

We cannot issue a refund for a voluntary return that we have not received unless sufficient evidence demonstrates that the parcel was successfully delivered to the designated return location.

Keep your return tracking number and shipping receipt until your return and refund have been completed.

14. Order Cancellations

If you wish to cancel or modify an order, contact us as soon as possible at info@dynamicnailsupplyt.shop.

We will make reasonable efforts to accommodate cancellation or modification requests before the order has been processed or dispatched.

However, once an order has entered fulfilment or has been shipped, we may be unable to cancel or modify it.

If your order has already shipped, you may request a return after receiving it in accordance with this Return and Refund Policy.

15. Refused or Unclaimed Deliveries

If a parcel is returned to us because the customer refused delivery, failed to collect the parcel, or provided incorrect or incomplete delivery information, we will contact the customer after the returned parcel is received.

Where the situation is not caused by an error by dynamicnailsupplyt.shop or the carrier, reasonable additional shipping costs associated with resending the order may be charged to the customer.

Any refund relating to an unclaimed or refused delivery will be handled in accordance with this policy and applicable Australian law.

16. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your delivery details, contact us immediately at info@dynamicnailsupplyt.shop.

We will attempt to update the information where possible, but we cannot guarantee changes after an order has been processed or dispatched.

If an order is returned to us because an incorrect address was provided, the customer may be responsible for reasonable costs associated with reshipping the order.

17. Promotional Gifts and Bundled Products

If a product was purchased as part of a bundle, promotional offer, or promotion that included a free gift, all products associated with that promotion may need to be returned together to qualify for a full voluntary refund.

If promotional items are not returned, the reasonable value of those items may be deducted from the voluntary refund where permitted.

This provision does not limit any remedy available under the Australian Consumer Law.

18. Proof of Purchase

We may request reasonable proof of purchase before processing a return, exchange, or refund.

Acceptable proof may include:

• Your order confirmation;

• Order number;

• Purchase receipt;

• Payment confirmation; or

• Other information reasonably demonstrating that the product was purchased from dynamicnailsupplyt.shop.

19. Refund Abuse and Fraudulent Claims

We reserve the right to investigate returns or refund requests where we reasonably suspect fraud, abuse, manipulation, or misuse of our return process.

This may include repeated false claims, intentionally damaged products, falsified evidence, or attempts to obtain both a product and a refund improperly.

Nothing in this section affects legitimate consumer rights under applicable Australian law.

20. Contact Us

For questions regarding returns, refunds, exchanges, damaged items, defective products, incorrect orders, or cancellations, please contact:

dynamicnailsupplyt.shop
Email: info@dynamicnailsupplyt.shop

Please include your order number and relevant details in your message so that we can assist you efficiently.

21. Policy Changes

dynamicnailsupplyt.shop may update this Return and Refund Policy from time to time to reflect changes to our business practices, services, or applicable legal requirements.

The version displayed on our website at the relevant time will apply, subject always to any mandatory rights and protections provided by applicable law.

22. Your Statutory Rights

This Return and Refund Policy provides additional information about how dynamicnailsupplyt.shop handles returns and refunds.

Nothing in this policy excludes, restricts, or modifies any right, guarantee, condition, warranty, remedy, or other protection that cannot legally be excluded under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any other applicable Australian legislation.