Shipping policy
Thank you for shopping with dynamicnailsupplyt.shop.
This Shipping Policy explains our shipping methods, delivery timeframes, shipping costs, order processing, tracking, delivery delays, lost or damaged parcels, incorrect addresses, failed deliveries, and other important information relating to the delivery of orders placed through dynamicnailsupplyt.shop.
By placing an order with dynamicnailsupplyt.shop, you acknowledge and agree to this Shipping Policy.
Nothing in this Shipping Policy is intended to exclude, restrict, or modify any rights or remedies available to consumers under the Australian Consumer Law or other applicable Australian law.
1. Free Standard Shipping
All orders placed through dynamicnailsupplyt.shop qualify for FREE Standard Shipping.
There is:
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No minimum order value required for standard shipping;
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No standard shipping fee added to qualifying orders; and
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No additional standard delivery charge based on the value of your order.
The shipping method available for your order will be displayed during checkout where applicable.
2. Estimated Delivery Time
Our estimated standard delivery timeframe is:
15–20 days
The estimated delivery period begins after your order has been successfully confirmed and accepted for processing.
The 15–20 day delivery timeframe is an estimate and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, public holidays, transportation disruptions, customs procedures where applicable, unusually high order volumes, or other unexpected logistical events.
We make reasonable efforts to ensure orders arrive within the estimated delivery period.
If your order experiences a significant delay, please contact us at:
3. Order Processing
After an order is placed, we will review and process the order before shipment.
Order processing may include:
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Payment verification;
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Order verification;
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Product preparation;
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Packaging;
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Shipping label preparation; and
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Transfer of the parcel to the applicable shipping carrier.
Customers will receive order-related communications using the email address provided during checkout.
Please ensure that your email address and delivery information are accurate when placing your order.
4. Order Confirmation
After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.
The order confirmation confirms that we have received your order.
If you do not receive an order confirmation, please check your spam or junk email folder before contacting us.
For assistance, contact:
Please include the name and email address used when placing the order.
5. Shipping Confirmation and Tracking
Where tracking information is available, we will provide shipment or tracking information after your order has been dispatched.
Tracking information may take some time to become active after a shipping label is created or the parcel is transferred to the carrier.
This does not necessarily mean that the parcel has not been shipped.
Tracking information is supplied by the relevant carrier, and tracking updates may occasionally be delayed.
If your tracking information has not updated for an extended period, please contact us at:
6. Delivery Locations
dynamicnailsupplyt.shop provides delivery to locations made available through our checkout.
Whether delivery is available to a particular address will be determined when you enter your shipping information during checkout.
Certain remote or restricted locations may experience longer delivery times because of carrier availability or logistical limitations.
If we discover after you place an order that we cannot reasonably deliver to the address provided, we will contact you to arrange an appropriate solution.
7. Accurate Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully check:
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Recipient name;
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Street address;
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Apartment or unit number;
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Suburb or city;
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State or territory;
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Postcode;
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Country;
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Telephone number where requested; and
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Email address.
dynamicnailsupplyt.shop is not responsible for delays caused solely by incorrect or incomplete shipping information provided by the customer, subject to applicable law.
8. Changing a Shipping Address
If you need to change your shipping address after placing an order, contact us immediately at:
Please include your order number and the corrected delivery information.
We will make reasonable efforts to update the address if the order has not yet entered fulfilment or been dispatched.
Once an order has been dispatched, we may not be able to change the delivery address.
Customers are therefore encouraged to verify all shipping information carefully before completing checkout.
9. Incorrect or Incomplete Addresses
If a parcel cannot be delivered because the customer supplied an incorrect or incomplete address, the parcel may be returned to the sender or held by the carrier.
If the parcel is returned to us, we will review the circumstances and contact the customer regarding available options.
Where the failed delivery resulted solely from incorrect information supplied by the customer, reasonable reshipping costs may apply before the parcel is sent again.
This does not apply where the delivery failure resulted from an error by dynamicnailsupplyt.shop or where applicable Australian law requires another remedy.
10. Delivery Attempts
Depending on the shipping carrier and delivery location, the carrier may:
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Leave the parcel in a safe location;
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Deliver the parcel to a reception area;
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Deliver it to an authorised collection location;
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Attempt redelivery;
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Leave collection instructions; or
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Request a signature.
Customers are responsible for following any reasonable collection or redelivery instructions provided by the carrier.
11. Unclaimed or Refused Parcels
If a parcel is returned because the recipient:
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Refused delivery;
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Failed to collect the parcel;
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Was unavailable after reasonable delivery attempts; or
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Provided incorrect or incomplete delivery information,
we will contact the customer after the parcel is returned to us.
Where the situation was not caused by an error on our part, reasonable reshipping costs may apply if the customer requests another delivery attempt.
Any refund request relating to an unclaimed or refused parcel will be considered in accordance with our Return and Refund Policy and applicable Australian law.
12. Delayed Orders
Although our estimated delivery timeframe is 15–20 days, occasional delays may occur.
Potential causes of delays include:
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Severe weather;
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Public holidays;
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Carrier network congestion;
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Transportation disruptions;
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Customs or border processing where applicable;
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High seasonal order volumes;
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Natural disasters;
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Public emergencies;
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Incorrect address information;
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Remote delivery locations; or
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Other circumstances outside our reasonable control.
If your order has not arrived within the expected timeframe, please contact:
We will review the available tracking and shipping information and assist you with the delivery issue.
13. Significant Delivery Delays
If we become aware of a significant delay affecting your order, we may contact you using the email address provided during checkout.
Where we are unable to supply an order within the promised timeframe or otherwise within a reasonable timeframe, we will provide an appropriate solution in accordance with applicable Australian consumer law.
Nothing in this Shipping Policy removes any statutory right you may have where goods are not supplied as agreed or within a reasonable period.
14. Lost Parcels
If you believe your parcel has been lost during transit, please contact us at:
Please include:
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Your order number;
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Your name;
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Your email address;
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Your shipping address; and
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Any relevant tracking information.
We may investigate the matter with the applicable shipping carrier.
If the parcel is confirmed as lost and you are legally entitled to a remedy, we will provide an appropriate solution, which may include replacement or refund depending on the circumstances and applicable law.
15. Parcels Marked Delivered but Not Received
If tracking information states that your parcel has been delivered but you cannot locate it, please first:
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Check the delivery location carefully;
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Check around entrances or other safe locations;
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Ask other members of your household;
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Check with reception, building management, or neighbours where appropriate; and
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Review any delivery notification from the carrier.
If you still cannot locate the parcel, contact us at:
We will assist in reviewing the delivery information and, where appropriate, contact the carrier.
We will handle confirmed delivery problems in accordance with applicable Australian law.
16. Damaged Parcels
If your parcel arrives visibly damaged, please inspect the contents carefully.
If the product itself is damaged, defective, or unusable, please contact us as soon as reasonably possible at:
Please provide:
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Your order number;
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A description of the problem;
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Photographs of the damaged product where reasonably available; and
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Photographs of the shipping packaging where reasonably available.
This information helps us assess the issue and work toward an appropriate resolution.
Your rights relating to faulty or damaged products are also governed by our Return and Refund Policy and applicable Australian Consumer Law.
17. Incorrect Products
If you receive a product that is different from what you ordered, please contact:
Please provide your order number and reasonable evidence showing the product received.
If we confirm that an incorrect product was supplied, we will provide an appropriate remedy in accordance with our Return and Refund Policy and applicable law.
You will not be required to bear reasonable return shipping costs where we supplied an incorrect product and applicable law requires us to cover those costs.
18. Missing Items
If your order arrives with an item missing, please contact us at:
Include your order number and details of the missing product.
Some orders may occasionally be delivered in separate parcels.
Before reporting an item as missing, please review your shipping confirmation and tracking information to determine whether another parcel may still be in transit.
If an item is confirmed as missing from your order, we will provide an appropriate solution.
19. Multiple Packages
An order containing multiple products may occasionally be shipped in more than one parcel.
Different parcels from the same order may arrive at different times.
Where available, separate tracking information may be provided for individual parcels.
Receiving only part of an order does not necessarily mean the remaining products are missing.
20. Return Shipping
If you wish to return an eligible product, please contact us before sending the product back.
Return requests should be sent to:
Please include your order number, the product you wish to return, and the reason for the return.
Do not send a return to an address obtained independently without first receiving return instructions from us.
Our full eligibility requirements and refund procedures are explained in our Return and Refund Policy.
21. Change-of-Mind Return Shipping
For approved voluntary change-of-mind returns, customers are generally responsible for reasonable return shipping costs.
We recommend using a tracked shipping service when returning products.
We are not responsible for voluntary return parcels that are lost in transit before reaching the designated return destination, subject to applicable law.
This provision does not apply where the customer has statutory rights requiring us to bear return costs.
22. Faulty, Damaged, or Incorrect Product Return Costs
Where a product is faulty, damaged, incorrectly supplied, or otherwise fails to comply with applicable consumer guarantees, return shipping will be handled in accordance with the Australian Consumer Law.
Where we are legally responsible for reasonable return transportation costs, we will provide an appropriate return arrangement or reimbursement.
Customers should contact us before arranging a return so that we can provide appropriate instructions.
23. Order Cancellation
If you wish to cancel an order, contact us as soon as possible at:
We will make reasonable efforts to process cancellation requests before an order enters fulfilment or is dispatched.
Once an order has been processed for shipment or dispatched, cancellation may no longer be possible.
In that situation, you may request a return after receiving the product in accordance with our Return and Refund Policy.
Nothing in this section limits cancellation or refund rights that may apply under Australian law.
24. Shipping Fees and Refunds
Because all orders receive free standard shipping, customers are not charged an initial standard shipping fee for normal eligible orders.
For voluntary change-of-mind returns, customers remain responsible for return shipping costs unless otherwise agreed.
Where products are faulty, damaged, incorrect, or otherwise covered by statutory consumer guarantees, shipping and return costs will be handled in accordance with applicable Australian law.
25. Customs, Duties, and Import Processing
Where an order is subject to customs or border processing, delivery may be affected by customs procedures or regulatory requirements.
Any mandatory duties, taxes, or import charges applicable to an order will be handled according to the checkout information provided and applicable law.
We will not intentionally represent a legally required charge as a shipping fee where doing so would be misleading.
26. Delivery Restrictions
Certain products may be subject to transportation or delivery restrictions imposed by:
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Shipping carriers;
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Aviation regulations;
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Dangerous goods requirements;
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Product safety rules;
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Customs authorities; or
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Other applicable laws or regulations.
If a product cannot lawfully or reasonably be shipped to the delivery location provided, we may cancel the affected item and provide an appropriate refund.
27. Nail and Beauty Product Shipping Considerations
Certain nail, cosmetic, beauty, liquid, gel, adhesive, polish, treatment, or related products may be subject to carrier-specific transportation requirements.
These requirements may affect the shipping method, route, or delivery time available for particular products.
Where such restrictions materially affect an order, we will handle the order in accordance with applicable transportation requirements and consumer law.
28. Peak Periods and Public Holidays
During periods of unusually high demand, promotional events, public holidays, or major sales periods, carriers may experience increased parcel volumes.
This may occasionally affect delivery speed.
We will make reasonable efforts to process and deliver orders within our stated estimated timeframe and will communicate significant known disruptions where appropriate.
29. Events Outside Our Reasonable Control
Delivery may be affected by events genuinely outside our reasonable control, including:
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Natural disasters;
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Floods;
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Fires;
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Severe weather;
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Transport interruptions;
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Government restrictions;
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Public emergencies;
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Carrier network failures;
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Industrial action; or
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Major infrastructure disruptions.
Where such an event occurs, we will make reasonable efforts to minimise disruption and provide an appropriate solution where required.
This section does not exclude any statutory consumer right.
30. Australian Consumer Law
Customers purchasing from dynamicnailsupplyt.shop may have rights under the Australian Consumer Law.
Online businesses have consumer responsibilities just as other businesses do, and statutory consumer guarantees may apply to goods purchased online.
Nothing in this Shipping Policy is intended to exclude, restrict, or modify any guarantee, right, remedy, condition, or warranty that cannot lawfully be excluded, restricted, or modified.
If an order cannot be supplied within the agreed timeframe or otherwise within a reasonable timeframe, customers may have rights to an appropriate remedy depending on the circumstances.
31. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in:
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Our shipping practices;
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Carrier arrangements;
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Delivery services;
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Shopify functionality;
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Applicable laws; or
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Operational requirements.
The current version will be published on dynamicnailsupplyt.shop.
Any changes will remain subject to rights that cannot legally be excluded.
32. Contact Us
If you have questions about shipping, delivery, tracking, delayed orders, lost parcels, damaged parcels, missing items, incorrect products, address changes, or return shipping, please contact:
dynamicnailsupplyt.shop
Email: info@dynamicnailsupplyt.shop
When contacting us about an existing order, please include your order number so that we can assist you efficiently.
Shipping Summary
Shipping Method: Standard Shipping
Shipping Cost: FREE on all orders
Estimated Delivery Time: 15–20 days
Customer Support: info@dynamicnailsupplyt.shop
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